Projects / evidence over theatre
From listed-company BI and fully cloud transformation to fulfilment integration, custom applications and embedded analytics—each case connects architecture choices to the way the business actually operates.
9 detailed case studies
Challenge, delivery, technology, impact and the transferable lesson behind each programme.
Governed foundations that turn operational data into trusted reporting, resilient access and embedded decision support.
Business intelligence · Governance · Listed-company maturity
A major data and BI programme that strengthened the quality, availability and credibility of business information as Softcat progressed through its London Stock Exchange and FTSE 250 journey.
Cloud transformation · Azure · Resilience
An end-to-end transition from a legacy on-premises technology estate to a fully cloud operating model, modernising infrastructure, applications, identity, data access, security and service continuity while protecting live operations.
Established a fully cloud operating model with clearer ownership and more scalable service foundations.
Application development · Customisation · Embedded reporting
A Dynamics 365 and Dataverse solution developed from a governed out-of-the-box foundation into a tailored business and reporting platform, combining custom apps, pages, JavaScript extensions, rules and web resources with embedded React and Power BI reporting and end-to-end deployment.
Delivered customer-specific Dynamics 365 applications, page experiences and functions beyond the out-of-the-box platform.
Integration programmes that connect channels, partners, orders, inventory and fulfilment into a more observable operating system.
Ecommerce · Fulfilment · Customer operations
An end-to-end transformation across ecommerce, logistics, order fulfilment, customer service and regional operating workflows, connecting the platforms behind the customer journey.
Integration architecture · Middleware · Trading partners
A managed data-exchange layer that brought legacy EDI and file-based flows together with modern APIs across internal systems, marketplaces, retailers, carriers and trading partners.
Improved real-time order and transaction visibility.
Marketplace operations · Orders · Inventory
Marketplace integration across Amazon Seller Central and Vendor Central, connecting inventory, order, fulfilment, cancellation and reporting workflows to the wider operating estate.
Improved marketplace order visibility and fulfilment speed.
User-facing platforms that make service context, internal operations and complex governance requirements easier to act on.
Customer experience · CRM · Service operations
A joined-up support environment connecting Zendesk and Gorgias with Shopify and Amazon to give service teams clearer customer, order, fulfilment and interaction context.
Improved ticket visibility and customer context.
Custom software · Operational platform · API integration
A secure, role-based platform giving employees, end users and customers one place to view, manage and optimise finance, procurement, sales, promotions, supply chain, inventory, forecasting and customer operations.
Created a single governed workspace for cross-functional operational activity and customer access.
NCSC · GDPR · Governance and risk
A custom regulatory and risk-assessment product that translated NCSC, GDPR and corporate social responsibility requirements into structured digital journeys, evidence and practical guidance.
Portfolio throughline
Across the nine cases, the recurring work is to make complex estates easier to operate, govern and evolve—and to keep the business outcome visible throughout.
Connecting ecommerce, marketplaces, carriers, ERP, WMS, service platforms, Dynamics 365, Dataverse, Azure and reporting into operable end-to-end systems.
Removing repetitive processing through BI automation, integration middleware, fulfilment workflows, reporting platforms and internal applications.
Challenging restrictive platform economics and building secure, reusable in-house capability where it creates stronger long-term value.
Making operational and commercial data governed, accessible and useful through BI platforms, cloud data foundations and embedded analytics.
Connecting architecture and delivery to growth, capacity, cost, resilience, customer experience and the ability of teams to own the result.
Across 15+ years, the common thread is practical transformation: taking fragmented, expensive or fragile technology landscapes and turning them into connected, governed and commercially useful platforms.