Projects / evidence over theatre
These projects are not listed as a trophy cabinet. They are evidence of how I work: find the friction, understand the systems, connect the data, simplify the process and make the outcome useful. Together they show the full career pattern—from infrastructure, monitoring and ITSM through BI, cloud, integration, ecommerce, fulfilment, internal applications, cybersecurity and enterprise technology leadership.
Flagship case studies
Supporting projects across the technology estate and the full depth of the delivery career.
Featured case studies
Enterprise-scale work where platform, delivery, commercial risk and cross-functional change met.
Softcat
Enterprise-wide BI and reporting capability delivered during a period of major growth and increasing public-market scrutiny.
25+ global delivery
simplehuman
An end-to-end transformation across ecommerce, logistics, fulfilment, customer service and regional operating workflows.
15% emea growth contribution
simplehuman
A shift from four-hour EDI batches to API-led order movement that completed in as little as sixty seconds.
60 sec order processing
simplehuman
A pragmatic move from legacy and on-premises patterns towards Azure-enabled services and more resilient data access.
Improved access to operational and commercial data.
simplehuman
A dedicated reporting environment and embedded application designed to improve insight without compromising production systems.
Created a governed self-service reporting foundation.
simplehuman
A commercial and technical review of the estate that removed waste while protecting capability, resilience and scalability.
£720k annual it cost reduction
simplehuman
An enterprise migration from Microsoft Entra ID, Azure, Microsoft 365 and OneDrive into Google Workspace, Cloud Identity, Google Drive and Google Cloud hosting.
Progress to date: target architecture and a governed transition path have been established.
Project library
Focused projects spanning data, service management, security, infrastructure and the foundations beneath them.
Showing 14 of 14 supporting projects.
simplehuman · 2019–present
Integrated support platforms connecting service teams to ecommerce, marketplace, order and fulfilment context.
Improved ticket visibility and customer context.
simplehuman · 2019–present
Marketplace integration connecting Amazon inventory, order, fulfilment, cancellation and reporting workflows to the wider estate.
Improved marketplace order visibility and fulfilment speed.
simplehuman · 2019–present
A managed integration layer bringing legacy EDI and file-based flows together with modern APIs across internal systems and trading partners.
Improved message visibility and made failed transactions actionable.
simplehuman · 2019–present
A secure portal designed to replace restrictive third-party tooling and consolidate operational tasks into one platform.
Reduced reliance on costly and restrictive third-party tooling.
simplehuman · 2019–present
A broad security and compliance uplift spanning identity, data protection, secure transfer, firewalls and operational governance.
Reduced identity, data-transfer and perimeter risk.
simplehuman · 2019–present
A resilient continuity approach using geo-separated virtualised environments, hybrid infrastructure and network failover planning.
Improved resilience across critical business services.
The Common Framework · Jan 2018–Jan 2023
A regulatory and risk-assessment product translating NCSC, GDPR and CSR requirements into structured digital journeys.
Made complex requirements easier to navigate and apply.
Softcat · 2017–2019
The business case, proof of concept and adoption path that introduced Power BI and expanded modern analytics beyond sales.
Established Power BI as a credible enterprise reporting platform.
Softcat · 2017–2018
A protected HR reporting solution combining API extraction, encrypted warehouse storage and controlled access to salary data.
Improved HR reporting while protecting sensitive information.
Softcat · 2017–2018
Utilisation analytics built from five grouped Exchange calendars to give operations and finance evidence for headcount planning.
Created a dependable view of consultant utilisation.
Softcat · May 2015–Sep 2017
Technical ownership and development of custom ITSM modules, workflows, reporting and controls across managed services.
Improved control across incident, problem and change processes.
Softcat · Jul 2014–May 2015
A recovery and consolidation of a noisy, low-trust monitoring estate, including a nine-month SolarWinds implementation.
Reduced tool sprawl and improved trust in alerts.
simplehuman · Early 2019
A BI and data-platform modernisation spanning Power BI adoption, SQL Server upgrades, Sage 200 migration and ETL development.
Modernised the reporting and database foundation.
PoundHost / Namesco · Sep 2013–Jun 2014
Frontline hosting and data-centre support across customer platforms, server hardware, control panels and virtualisation.
Resolved varied infrastructure and hosting incidents under time pressure.
Portfolio throughline
Across the portfolio, the recurring work is to make complex estates easier to operate, govern and evolve—and to keep the business outcome visible throughout.
Connecting channels, partners, operations, data and service platforms into operable end-to-end systems.
Removing repetitive processing through BI, APIs, fulfilment workflows, reporting platforms and internal applications.
Challenging platform economics and building secure, reusable internal capability where it creates better value.
Making operational and commercial data governed, accessible and useful through modern data foundations and analytics.
Connecting architecture and delivery to growth, capacity, cost, resilience, customer experience and ownership.
Across 15+ years, the common thread is practical transformation: taking fragmented, expensive or fragile technology landscapes and turning them into connected, governed and commercially useful platforms.