Strategy & enterprise architecture
Translate business priorities into target states, transition architectures and sequenced investment plans that teams can actually deliver.
- Clear investment choices
- Simpler estates
- Governed change
Technology leadership / operations / transformation
Ryan Turnbull
Technology & IT Operations Leader
I lead technology functions and transformation programmes that make businesses easier to run, safer to change and better able to grow.
Over more than 15 years, I have worked across the whole estate: infrastructure, service operations, data, cloud, applications, ecommerce, fulfilment and cybersecurity. That breadth lets me move from the executive decision to the delivery detail without losing sight of either.
I do my best work when the systems have history, the business is moving quickly and someone needs to turn a knot of platforms, suppliers, risk and priorities into a clear plan that actually lands.
I built this site because a two-page CV is useful, but it leaves out the interesting part: the decisions, trade-offs and working style behind the results.
- Enterprise architecture
- Digital transformation
- Data & AI
- Cloud
- Cybersecurity
- Digital commerce
Strategy matters. Strategy that survives BAU matters more.
Selected impact
£720k reducedReduced annual IT expenditure from £1.2m to £480k through vendor consolidation, platform rationalisation and process automation.View the evidence ↗25+ projectsGlobal projects delivered, releasing more than 1,000 hours of monthly capacity.View the evidence ↗15% revenue growthContribution through ecommerce, fulfilment and customer platform improvements.View the evidence ↗1,500+ usersTechnology operations across five countries, with additional support in the US.View the evidence ↗
Technology function / executive scope
What I lead.
Six connected areas that turn technology choices into an operable business system. Product names sit behind the decisions, where they belong.
IT operations & resilience
Run dependable services across identity, infrastructure, endpoints, support, recovery and continuity.
- Dependable services
- Visible risk
- Clear ownership
Data, AI & decision support
Build governed information and automation that help someone decide what to do next, rather than merely admire another dashboard.
- Faster decisions
- Less manual work
- Trusted reporting
Digital platforms & integration
Connect ecommerce, fulfilment, customer service, ERP, WMS and internal applications into operable end-to-end journeys.
- Fewer hand-offs
- Faster throughput
- Operable change
Cybersecurity, risk & continuity
Build proportionate controls into the operating model without making the business grind to a halt.
- Reduced exposure
- Recoverable services
- Accountability
People, partners & commercial value
Lead teams and suppliers, challenge platform economics and leave clear ownership behind when change becomes BAU.
- Stronger capability
- Better value
- Sustainable ownership
Selected work / evidence
A few difficult starting points made operable.
Each case starts with the business problem, then shows my mandate, the decisions and trade-offs, what the team delivered, and the evidence behind the result.
Platform Economics & Supplier Value Programme
Reviewed the technology estate, consolidated suppliers, removed unused licensing and renegotiated contracts to reduce annual IT expenditure from £1.2m to £480k.
EMEA Digital Operations & Fulfilment Transformation
Led digital transformation across ecommerce, fulfilment and service operations, improving platform connectivity, order speed, customer visibility and commercial performance across EMEA.
Softcat FTSE 250 & London Stock Exchange Data Programme
Helped build and mature Softcat’s BI and data capability, delivering governed reporting, automation and executive insight across sales, finance, operations and managed services.
Microsoft-to-Google Cloud & Workspace Migration
Identity, productivity, storage, integrations and hosted services are moving together through a controlled enterprise transition.
Career progression
Built layer by layer.
Responsibility widened through the estate rather than skipping over it.
- 01Infrastructure & support
- 02Monitoring & service management
- 03Systems & data
- 04BI & architecture
- 05Digital platforms
- 06Whole-estate leadership
How I lead
Clear outcomes. Direct conversations.
Enough structure to move confidently without pretending every answer is already known. I set a clear bar, give capable people room to work and stay close enough to remove obstacles before they become theatre.
Read about my leadership styleOpen to the right mandate
Have a complicated technology estate? Good place to start.
Open to IT Director, CTO, Technology Operations and Digital Transformation leadership opportunities where the mandate includes real change and clear ownership.