Commercial alignment
Connect platform and delivery choices to growth, cost, customer experience and operating risk.
Experience / leadership in context
Depth across the whole technology estate.
From enterprise BI and commercial analytics to EMEA technology operations, ecommerce integration, internal platforms and regulatory products — always with the operating model in view.
Three roles. Overlapping domains. One consistent objective: make technology easier for the business to trust and use.
Technical coherence
Shape identity, applications, data and integration as one manageable ecosystem rather than isolated projects.
Operational ownership
Design support, continuity, adoption and governance into delivery so the value survives go-live.
Career timeline / role by role
Leadership that moves between boardroom and build room.
The details below retain the delivery context, operating scale and technologies behind the headline outcomes.
Feb 2019to Present
Head of IT Operations
simplehuman · Premium consumer products and retail technology
Responsible for business technology and IT operational leadership, shaping digital transformation across EMEA and aligning the technology estate with commercial goals, customer experience and scalable operations.
- Shaped the IT roadmap and transformation portfolio across cloud, data, ecommerce, fulfilment, customer service and cybersecurity architecture.
- Contributed to a 15% increase in EMEA revenue by modernising ecommerce, fulfilment and service platforms, introducing API-led customer access and onboarding, accelerating order processing, reducing system failures and lowering the operational cost of returns.
- Reduced annual IT expenditure from £1.2m to £480k through vendor consolidation, platform rationalisation and process automation.
- Negotiated favourable technology contracts that saved more than £200,000 per year.
- Led a multi-functional team of eight internal staff and four contractors across IT operations, infrastructure, systems development and support.
- Managed IT onboarding and support for more than 1,500 users across five countries, plus users in the United States.
- Led an end-to-end digital transformation from legacy on-premises infrastructure to a fully cloud operating model, covering target architecture, migration sequencing, identity, security, data access, resilience, cutover and BAU handover.
- Delivered API-led fulfilment integrations across Shopify, Amazon, FedEx, ERP and warehouse management platforms.
- Rolled out Zendesk and Gorgias as customer service platforms integrated with ecommerce and operational systems.
- Designed and built a secure internal and customer-facing application portal spanning finance, procurement, sales, promotions, supply chain, inventory, forecasting and operational workflows, with custom APIs connecting ERP, WMS, Dynamics 365, ecommerce, logistics, service and reporting platforms.
- Oversaw disaster recovery, cybersecurity, business continuity and compliance activity, including MFA, encrypted data flows and control improvements.
- Applied Microsoft Copilot, Claude, ChatGPT and Google AI to knowledge access, research, prototyping, code assistance, documentation and workflow automation.
- Worked with AI and machine-learning solutions across image recognition, OCR and label data extraction, automatic number-plate recognition, facial recognition, forecasting, inventory and logistics planning and forward planning.
- Built and deployed Dynamics 365 and Dataverse apps and solutions using custom pages, JavaScript extensions, business rules, web resources, add-ons and embedded Power BI, tailoring functions beyond the out-of-the-box platform.
Jun 2013to Feb 2019
Solutions Architect
Softcat · FTSE 250 IT infrastructure and services provider
Designed and implemented enterprise-wide business intelligence platforms and analytics solutions in a FTSE 250 environment, strengthening reporting, decision-making and operational performance.
- Delivered more than 25 global projects that automated processes and saved over 1,000 work hours every month.
- Influenced organisational revenue by 13% through analytics and data-driven solutions.
- Owned and maintained the BI estate across reporting, decisioning, governance, security and platform development.
- Managed the end-to-end project lifecycle across planning, scope, budget, risk, issues and stakeholder engagement.
- Delivered forecasting and opportunity analytics that made commercial decisions faster and more evidence-led.
- Streamlined ITSM processes and improved monitoring capability to increase operational efficiency.
- Contributed to a data project supporting Softcat’s London Stock Exchange and FTSE 250 listing journey.
Jan 2018to Jan 2023
Technical Director
The Common Framework · Regulatory and risk assessment platform
Led the technical vision, design and delivery of a custom regulatory and risk assessment platform built around structured assessments, evidence capture, reporting and practical compliance guidance.
- Created a regulatory portal guiding users through NCSC, GDPR and corporate social responsibility requirements.
- Improved user documentation and knowledge management capability by 50%.
- Owned the technical vision, delivery roadmap, user experience and solution architecture.
- Managed delivery end to end across requirements, planning, scope, risk, issues, platform design and continuous improvement.
- Built the product around structured controls, evidence capture, maturity scoring, reporting and actionable recommendations.