Detailed project case study
Mana: Enterprise Operations & Customer Portal
A secure, role-based platform giving employees, end users and customers one place to view, manage and optimise finance, procurement, sales, promotions, supply chain, inventory, forecasting and customer operations.
Designed and built a custom enterprise portal spanning core business operations, with tailored workflows, dashboards and APIs connecting internal systems, customers, partners and external platforms.
The challenge
Teams and customers needed to work across fragmented systems to find information, manage activity and make decisions. Restrictive third-party tools were costly to change, did not reflect end-to-end business processes and created manual hand-offs across commercial and operational functions.
What I delivered
- Owned the product from requirements, user journeys and solution architecture through development, testing, deployment, documentation and support.
- Built a secure, role-based portal where employees, operational users and customers could access relevant tools, information and actions from one governed experience.
- Created tailored modules for finance, procurement, sales, promotions, supply chain, logistics, inventory management, demand forecasting, orders and customer workflows.
- Delivered dashboards, approvals, workflow queues, status tracking, exception handling, auditability and integration monitoring around day-to-day operations.
- Developed custom REST APIs and integration services connecting ERP, WMS, Dynamics 365, ecommerce, marketplaces, carriers, finance, customer-service and reporting platforms.
- Established a reusable product foundation that could evolve around business and customer needs without being restricted by third-party vendor roadmaps.
Technologies & methods
The delivery combined platform, integration, data and operating practices appropriate to the project boundary.
Business impact
- Created a single governed workspace for cross-functional operational activity and customer access.
- Improved visibility across finance, commercial, supply-chain, inventory and forecasting workflows.
- Reduced manual hand-offs and reliance on costly, restrictive third-party tooling.
- Established a scalable foundation for further custom applications, integrations and automation.
Why this project matters
This work combines product ownership, custom software development and integration architecture. Instead of preserving fragmented processes behind another generic tool, the platform created a business-owned place to see, manage and improve operations across the functions that depend on one another.