Detailed project case study
Monitoring Platform Consolidation & SolarWinds Transformation
A recovery and consolidation of a noisy, low-trust monitoring estate, including a nine-month SolarWinds implementation.
Took over damaged monitoring systems, consolidated five tools to two and improved alerting so teams could rely on clearer operational signals.
Context
Multiple damaged and poorly tuned monitoring systems produced noise without dependable operational awareness, weakening trust and increasing support effort.
My mandate
Took over damaged monitoring systems, consolidated five tools to two and improved alerting so teams could rely on clearer operational signals.
Scope
- Managed services operations
- ITSM & Service Management
- Softcat
Selected technologies
Key decisions
- Took ownership of NetIQ, Novell Operations Center, WhatsUp Gold, PRTG and SolarWinds.
What the team delivered
- Consolidated five monitoring tools into two strategic platforms.
- Delivered a nine-month SolarWinds implementation and improved alert design, scripts and knowledge.
Outcome
- Reduced tool sprawl and improved trust in alerts.
- Gave managed services teams clearer operational signals.
- Improved supportability through consolidation and documentation.
Evidence
Public details are limited to the operational record and outcomes that can be discussed safely. Supporting evidence is available in interview where appropriate.
What this demonstrates
This is where practical observability thinking was formed: understand what matters, tune out noise and make the signal useful to the people protecting the service.